Clinical Workflow Redesign

The Importance of Clinical Workflows

Clinical workflow mapping gives a framework for knowing each step of care, from beginning to end. It documents the experience or “day-in-the-life” of a care encounter, between:

• Patient
• Care-giver (physician, nurse, pharmacist or other care provider)
• Staff member
• System

Analyze the workflow for any changes BEFORE technology or systems are applied. We help you to avoid applying new systems to bad workflows and ensure your implementation is off to a good start.  

Mapping the patient's complete care experience 

We perform expert clinical and business workflow mapping, designing and engineering, encompassing core operational processes such as:

• Identifying how first contact is made with or by a patient for an episode of care
• Approval and scheduling of an appointment or procedure
• Arrival at a hospital or clinic
• Registration or admission
• Device and equipment usage
• Simple and complex medical services and treatment provided
• Discharge, follow-up and rechecks  

Our customized clinical and business workflow gap analyses will map the process and any changes that need to be made in operations. We target areas where technology may be of help or hindrance to assure an optimal future state.

In every aspect of your implementation, upgrade or optimization we fully incorporate the integrated workflows:

• Vendor selection
• Specifications requirements
• Design and plan
• Build/development
• Testing
• Training
• Activation/Go-Live/Roll-out
• Production Support
• Ongoing Operations
• Regulations Requirements (such as clinical quality measures, Meaningful Use, reimbursement models, etc.)